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Information Complaints
Customer Service
Wednesday, 27 February 2008 00:00 | Last Updated on Wednesday, 11 January 2023 12:36 | 
Written by A. de de Goeij
100% warranty on sets
BRICKshop assembles your order with the greatest possible care! However, in case we make a mistake, we will go to great lengths to live up to your expectations (again). Firstly, we offer 100% warranty on all our sets!
Incorrect or incomplete delivery
Whenever your order happens to be incomplete or does not contain the requested items, we urge you to contact us through mail ([email protected]) as soon as possible. Always mention your BRICKshop order number! Please check in advance wether the protective packaging used for transport has been removed from the original LEGO packaging.
Missing parts
LEGO sets have been assembled with great consideration. In case of missing parts, however, LEGO offers excellent warranty and service. Complaints can be filed on the official LEGO website. Please go to their Customer Service page and indicate which items are exactly missing. In the majority of cases, LEGO will make sure the missing item will be delivered to you free of costs!
Furthermore, LEGO experts are available from Monday until Friday, 09:00 - 17:00. Please use the telephone number below.
LEGO Benelux B.V.
Reply number/ freepost number 10793
4800 WB Breda
Phone: 0800 - 022 2219
Click here to be redirected to LEGO's Customer Service page.
In case you do not receive any response from LEGO, please let us know and we will try our best to help.
Please contact us if any questions remain.
Other complaints and/or suggestions
We would love to receive feedback from our customers. Please share your innovative ideas, suggestions and complaints with us! In case you are not completely satisfied with our service, let us know as well! We value your feedback and aim to change for the better.
Please include your order number in your correspondence wherever possible. Use our contact sheet or send us an email ([email protected]).
If you would like to return (a part of) your order, click here.
Mega assortment Wrapped with care Quick shipment Free products Super Deals Safe & Reliable Click & Collect
Wow, I was apprehensive ordering as never ordered anything from a unknown site to me. But the process.was really simple and super efficient, emails all the time updating me what was happening with my order and one very happy 13 year old boy at the receiving end as this set is sold out everywhere in UK as retired or due to be. Thank you
Service impeccable. Livraison rapide et soignée Rien à redire. Service irréprochable
Great avaibility of all the lego sets, even those which are not available on the lego shop! Delivery in one day via postNL to Belgium! Really good tracing of our paquet! So many emails about it that we knew exactely what was going on with our packet:-) thank you for the small present inside the paquet. Just pity the lego catalogue wasnt available. I highly recommend to buy from Brickshop.
todo ha salido muy bien. hice un pedido para conocer el producto. Me ha gustado mucho. quisiera hacer un pedido para mi negocio. Hay posibilidad de hacer un descuento extra? saludos y gracias
