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Your are now here: Home Information Complaints

Customer Service

Sophia Full100% warranty on sets

BRICKshop assembles your order with the greatest possible care! However, in case we make a mistake, we will go to great lengths to live up to your expectations (again). Firstly, we offer 100% warranty on all our sets!

Incorrect or incomplete delivery

Whenever your order happens to be incomplete or does not contain the requested items, we urge you to contact us through mail ([email protected]) as soon as possible. Always mention your BRICKshop order number! Please check in advance wether the protective packaging used for transport has been removed from the original LEGO packaging.

Missing parts

LEGO sets have been assembled with great consideration. In case of missing parts, however, LEGO offers excellent warranty and service. Complaints can be filed on the official LEGO website. Please go to their Customer Service page and indicate which items are exactly missing. In the majority of cases, LEGO will make sure the missing item will be delivered to you free of costs!

Furthermore, LEGO experts are available from Monday until Friday, 09:00 - 17:00. Please use the telephone number below.

LEGO Benelux B.V.
Reply number/ freepost number 10793
4800 WB Breda

Phone: 0800 - 022 2219

Click here to be redirected to LEGO's Customer Service page.

In case you do not receive any response from LEGO, please let us know and we will try our best to help.

Please contact us if any questions remain.

Other complaints and/or suggestions

We would love to receive feedback from our customers. Please share your innovative ideas, suggestions and complaints with us! In case you are not completely satisfied with our service, let us know as well! We value your feedback and aim to change for the better.

Please include your order number in your correspondence wherever possible. Use our contact sheet or send us an email ([email protected]).

If you would like to return (a part of) your order, click here.

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Latest products

LEGO Key Chain Brick 2x4 NOUGAT
LEGO Key Chain Brick 2x4 NOUGAT

€ 3,99

LEGO Key Chain Brick 2x4 CORAL
LEGO Key Chain Brick 2x4 CORAL

€ 3,99

LEGO Key Chain Brick 2x4 PINK
LEGO Key Chain Brick 2x4 PINK


LEGO Key Chain Brick 2x4 GREEN
LEGO Key Chain Brick 2x4 GREEN

€ 3,99

LEGO Key Chain Brick 2x4 WHITE
LEGO Key Chain Brick 2x4 WHITE

€ 3,99


Very quick delivery to Germany and no extra customs duty when sending from UK
From: John Coughlan
Rating:
 
 
 
 
 

Despacho expedito. El producto llegó en perfecto estado, sin ningún tipo de deterioro. Excelente!
From: DIEGO VARAS
Rating:
 
 
 
 
 

Sehr netter Service, schnelle Antwort Leider kam das Paket erst an Silvester an., obwohl ich es anfang Dezember bestellt hatte
From: Ulrike Schmitt
Rating:
 
 
 
 
 

Schnelle Lieferung, ordentliche Verpackung, gutes Preis- Leistungsverhältnis. Bestelle gern wieder.
From: Anne-Rose Pohle
Rating:
 
 
 
 
 

Ordered this as the UK had sold out. Was a bit hesitant at first but the whole process was easy! Delivery was scheduled for a week but came in 4 days! Amazing service! And a very happy child!
From: Lauren Charles-Jones
Rating:
 
 
 
 
 

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