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Your are now here: Home Information Complaints

Customer Service

Sophia Full100% warranty on sets

BRICKshop assembles your order with the greatest possible care! However, in case we make a mistake, we will go to great lengths to live up to your expectations (again). Firstly, we offer 100% warranty on all our sets!

Incorrect or incomplete delivery

Whenever your order happens to be incomplete or does not contain the requested items, we urge you to contact us through mail ([email protected]) as soon as possible. Always mention your BRICKshop order number! Please check in advance wether the protective packaging used for transport has been removed from the original LEGO packaging.

Missing parts

LEGO sets have been assembled with great consideration. In case of missing parts, however, LEGO offers excellent warranty and service. Complaints can be filed on the official LEGO website. Please go to their Customer Service page and indicate which items are exactly missing. In the majority of cases, LEGO will make sure the missing item will be delivered to you free of costs!

Furthermore, LEGO experts are available from Monday until Friday, 09:00 - 17:00. Please use the telephone number below.

LEGO Benelux B.V.
Reply number/ freepost number 10793
4800 WB Breda

Phone: 0800 - 022 2219

Click here to be redirected to LEGO's Customer Service page.

In case you do not receive any response from LEGO, please let us know and we will try our best to help.

Please contact us if any questions remain.

Other complaints and/or suggestions

We would love to receive feedback from our customers. Please share your innovative ideas, suggestions and complaints with us! In case you are not completely satisfied with our service, let us know as well! We value your feedback and aim to change for the better.

Please include your order number in your correspondence wherever possible. Use our contact sheet or send us an email ([email protected]).

If you would like to return (a part of) your order, click here.

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Latest products

DUPLO Backpack Block Bubble Gum
DUPLO Backpack Block Bubble Gum

€ 39,99

Offer valid until 28 July 2025
LEGO 21316 The Flintstones
LEGO 21316 The Flintstones


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LEGO 10274 Ghostbusters Ecto-1


LEGO 21318 The Tree House
LEGO 21318 The Tree House


LEGO 21325 Medieval Blacksmith
LEGO 21325 Medieval Blacksmith



I would not hesitate to buy from brick shop again brilliant service and good price thank you
From: Mandy Jane Smith
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Wonderful service and fulfilment, bought the product on Thursday and delivered in the UK Saturday afternoon less than 48 hours. Excellent
From: Jonathan Underhay
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Super fast delivery with DHL, excellent packaging all items arrived in perfect condition. It could be included a small polybag as a gift or a discount voucher for next order.
From: Angelos Asikis
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Excellent service,very quick delivery, I will definitely be buying from you again
From: F. Robert Robert Predanič
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servie was fast and great, excellent prices, good packaging and delivery timing. Thank you
From: Jeanna Fedotova
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