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Your are now here: Home Information Complaints

Customer Service

Sophia Full100% warranty on sets

BRICKshop assembles your order with the greatest possible care! However, in case we make a mistake, we will go to great lengths to live up to your expectations (again). Firstly, we offer 100% warranty on all our sets!

Incorrect or incomplete delivery

Whenever your order happens to be incomplete or does not contain the requested items, we urge you to contact us through mail ([email protected]) as soon as possible. Always mention your BRICKshop order number! Please check in advance wether the protective packaging used for transport has been removed from the original LEGO packaging.

Missing parts

LEGO sets have been assembled with great consideration. In case of missing parts, however, LEGO offers excellent warranty and service. Complaints can be filed on the official LEGO website. Please go to their Customer Service page and indicate which items are exactly missing. In the majority of cases, LEGO will make sure the missing item will be delivered to you free of costs!

Furthermore, LEGO experts are available from Monday until Friday, 09:00 - 17:00. Please use the telephone number below.

LEGO Benelux B.V.
Reply number/ freepost number 10793
4800 WB Breda

Tel.: 00800 - 5346 5555

Click here to be redirected to LEGO's Customer Service page.

In case you do not receive any response from LEGO, please let us know and we will try our best to help.

Please contact us if any questions remain.

LEGO Watches and Alarm Clocks

The support page https://support.legowatches.com/ can be used for LEGO ClicTime products in case you suspect a missing compartment or general misfunctioning.

Other complaints and/or suggestions

We would love to receive feedback from our customers. Please share your innovative ideas, suggestions and complaints with us! In case you are not completely satisfied with our service, let us know as well! We value your feedback and aim to change for the better.

Please include your order number in your correspondence wherever possible. Use our contact sheet or send us an email ([email protected]).

If you would like to return (a part of) your order, click here.

LEGO Super Deals

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Latest products

LEGO 10255 Assembly Square
LEGO 10255 Assembly Square


LEGO 75955 Hogwarts Express
LEGO 75955 Hogwarts Express

€ 89,99

LEGO 76161 1989 Batwing
LEGO 76161 1989 Batwing

€ 199,99

LEGO 75290 Mos Eisley Cantina
LEGO 75290 Mos Eisley Cantina

€ 349,99

LEGO 21318 The Tree House
LEGO 21318 The Tree House

€ 199,99


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Adults Welcome

excelent thr taxes expedition could be free or less after some valor like other countries we are part of UE, not africa
From: Sandra Cunha
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Outstanding service - easy ordering, super fast delivery, great customer care!
From: Nikolina Vassileva
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Really happy with the service. Order arrived promptly and there was plenty of communication regarding the delivery.
From: Tom Randow
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Delivery took a little longer but with covid 19 pandemic that is to be expected.
From: Irene Doherty Reynolds
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Excellent service and fast processing and delivery once again. I've ordered several times now and will definitely buy again
From: Frances Donnelly
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