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Customer Service

Sophia Full100% warranty on sets

BRICKshop assembles your order with the greatest possible care! However, in case we make a mistake, we will go to great lengths to live up to your expectations (again). Firstly, we offer 100% warranty on all our sets!

Incorrect or incomplete delivery

Whenever your order happens to be incomplete or does not contain the requested items, we urge you to contact us through mail ([email protected]) as soon as possible. Always mention your BRICKshop order number! Please check in advance wether the protective packaging used for transport has been removed from the original LEGO packaging.

Missing parts

LEGO sets have been assembled with great consideration. In case of missing parts, however, LEGO offers excellent warranty and service. Complaints can be filed on the official LEGO website. Please go to their Customer Service page and indicate which items are exactly missing. In the majority of cases, LEGO will make sure the missing item will be delivered to you free of costs!

Furthermore, LEGO experts are available from Monday until Friday, 09:00 - 17:00. Please use the telephone number below.

LEGO Benelux B.V.
Reply number/ freepost number 10793
4800 WB Breda

Tel.: 00800 - 5346 5555

Click here to be redirected to LEGO's Customer Service page.

In case you do not receive any response from LEGO, please let us know and we will try our best to help.

Please contact us if any questions remain.

Other complaints and/or suggestions

We would love to receive feedback from our customers. Please share your innovative ideas, suggestions and complaints with us! In case you are not completely satisfied with our service, let us know as well! We value your feedback and aim to change for the better.

Please include your order number in your correspondence wherever possible. Use our contact sheet or send us an email ([email protected]).

If you would like to return (a part of) your order, click here.

Black Friday

Groen Vinkje 25px  Mega assortment
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Latest products

LEGO 10307 Eiffel Tower
LEGO 10307 Eiffel Tower


LEGO 10293 Santa’s Visit
LEGO 10293 Santa’s Visit

€ 99,99

LEGO 71412 Big Bad Island Expansion Set
LEGO 71412 Big Bad Island Expansion Set

€ 44,99

Offer valid until 28 November 2022
LEGO 10295 Porsche 911
LEGO 10295 Porsche 911

€ 169,99

LEGO 76949 Giganotosaurus & Therizinosaurus Attack
LEGO 76949 Giganotosaurus & Therizinosaurus Attack

€ 139,99


Excellent service and updates; search on website could a bit more intuitive!!
From: JAMES RHOdeS
Rating:
 
 
 
 
 

Shipping was lightning fast and the box was perfectly packed to prevent from any damage recieved like i picked it off the shelf
From: Joe from NYC
Rating:
 
 
 
 
 

Excellent service and communication. This was my first order and will not be the last
From: Robert Flanagan
Rating:
 
 
 
 
 

Really easy transaction, quick processing, well packed and fast, secure shipping
From: SKS
Rating:
 
 
 
 
 

Ordering could not be easier. Service was terrific, kept me informed all along the way. Delivery was impressive. Also it was the cheapest I found. Would certainly use 'brickshop' again.
From: Anthony Whitman
Rating:
 
 
 
 
 

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